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A recruitment platform to bring specialised recruiters, employers and jobseekers together
Find a Recruiter is Australia’s first 3-sided digital recruitment marketplace. I worked on this project end-to-end, from conducting initial research and designing the platform to working alongside the engineering team during implementation.
The Problem
Connecting employers with suitable recruiters was a challenge due to the lack of a dedicated platform for browsing recruiters. Recruiters also struggled to gain visibility, mainly relying on personal connections, creating barriers for smaller recruitment agencies entering the market.
Understanding an unfamiliar industry
I kicked the project off by conducting in-depth research into the world of recruitment to familiarise myself with the industry. This research was pivotal in grasping the motivations and frustrations recruiters and employees had and laid the foundation for designing a platform that could cater to their nuanced needs.
Visually mapping each experience
I faced challenges connecting the three sides of the platform effectively (recruiters, employers and job seekers). Being the platform's main USP, I collaborated with another designer to create a detailed user flow and information architecture to map requirements and connections among the three sides.
Above: A zoomed out view of the entire IA, serving as a visual representation to map how each side's connections and interdependencies.
Lowering the barrier to entry to find recruiters
The platform's success relied on employers using the search functionality to find recruiters. To lower the barrier to entry and encourage employers to use search, I created a new flow for users to find recruiters without requiring an account. To give a reason for employers to sign up, the flow only allowed simple search with a prompt to sign up and get access to advanced filters and contact recruiters within the platform.
Above: Wireframe of the logged out search experience, allowing guests to only perform basic searches
Understanding the recruitment industry directly from our users
We created wireframes and a simple prototype to test with users with the aim of assessing the platform's suitability and uncover nuances in the recruitment industry. From direct feedback from the users, we introduced a recruiter dashboard which allowed recruiters to quickly view all their quotes and metrics in one clear overview.
Above: Recruiter dashboard that allows them to view their quotes and metrics in a quick overview.
Helping recruiters stand out in a competitive market
In testing, recruiters expressed concerns about standing out in their respective niches against thousands of other recruiters. I redesigned the recruiter profile and search, giving users options to specify their specialisations, work terms, and service areas. I also implemented a review system to highlight top-quality recruiters, helping them in stand out more.
Above: Recruiter search and profile that allows agencies and consultants to stand out in a competitive market.
Check it once, and then check it again
Above: Example of a screen being audited and bugs logged in the defects board on Monday.com.
Above: Various screens in the Find a Recruiter platform
Outcome
The Find a Recruiter platform is currently in beta and the team’s current goal is to build up their recruiter database and encourage employers to sign up.
Learnings
Don’t be afraid to seek answers from people more knowledgable: It's okay not to have all the answers. Seek answers from those most knowledgable about the topic. In the case of this project, my frequently collaboration with recruiters proved invaluable in shaping the product to be a tool recruiters were excited to use.
Involving developers early and frequently saves time and money in the long run: I always try to involve engineers as early as possible, however this project further reinforced the importance of this for me. As we weren’t able to involve the engineering team early, I spent significantly more time trying to rectify issues that could have been avoided with early collaboration, particularly involving feasibility.
Back
A recruitment platform to bring specialised recruiters, employers and jobseekers together
Find a Recruiter is Australia’s first 3-sided digital recruitment marketplace. I worked on this project end-to-end, from conducting initial research and designing the platform to working alongside the engineering team during implementation.
The Problem
Connecting employers with suitable recruiters was a challenge due to the lack of a dedicated platform for browsing recruiters. Recruiters also struggled to gain visibility, mainly relying on personal connections, creating barriers for smaller recruitment agencies entering the market.
Understanding an unfamiliar industry
I kicked the project off by conducting in-depth research into the world of recruitment to familiarise myself with the industry. This research was pivotal in grasping the motivations and frustrations recruiters and employees had and laid the foundation for designing a platform that could cater to their nuanced needs.
Visually mapping each experience
I faced challenges connecting the three sides of the platform effectively (recruiters, employers and job seekers). Being the platform's main USP, I collaborated with another designer to create a detailed user flow and information architecture to map requirements and connections among the three sides.
Above: A zoomed out view of the entire IA, serving as a visual representation to map how each side's connections and interdependencies.
Lowering the barrier to entry to find recruiters
The platform's success relied on employers using the search functionality to find recruiters. To lower the barrier to entry and encourage employers to use search, I created a new flow for users to find recruiters without requiring an account. To give a reason for employers to sign up, the flow only allowed simple search with a prompt to sign up and get access to advanced filters and contact recruiters within the platform.
Above: Wireframe of the logged out search experience, allowing guests to only perform basic searches
Understanding the recruitment industry directly from our users
We created wireframes and a simple prototype to test with users with the aim of assessing the platform's suitability and uncover nuances in the recruitment industry. From direct feedback from the users, we introduced a recruiter dashboard which allowed recruiters to quickly view all their quotes and metrics in one clear overview.
Above: Recruiter dashboard that allows them to view their quotes and metrics in a quick overview.
Helping recruiters stand out in a competitive market
In testing, recruiters expressed concerns about standing out in their respective niches against thousands of other recruiters. I redesigned the recruiter profile and search, giving users options to specify their specialisations, work terms, and service areas. I also implemented a review system to highlight top-quality recruiters, helping them in stand out more.
Above: Recruiter search and profile that allows agencies and consultants to stand out in a competitive market.
Check it once, and then check it again
Above: Example of a screen being audited and bugs logged in the defects board on Monday.com.
Above: Various screens in the Find a Recruiter platform
Outcome
The Find a Recruiter platform is currently in beta and the team’s current goal is to build up their recruiter database and encourage employers to sign up.
Learnings
Don’t be afraid to seek answers from people more knowledgable: It's okay not to have all the answers. Seek answers from those most knowledgable about the topic. In the case of this project, my frequently collaboration with recruiters proved invaluable in shaping the product to be a tool recruiters were excited to use.
Involving developers early and frequently saves time and money in the long run: I always try to involve engineers as early as possible, however this project further reinforced the importance of this for me. As we weren’t able to involve the engineering team early, I spent significantly more time trying to rectify issues that could have been avoided with early collaboration, particularly involving feasibility.
Back
A recruitment platform to bring specialised recruiters, employers and jobseekers together
Find a Recruiter is Australia’s first 3-sided digital recruitment marketplace. I worked on this project end-to-end, from conducting initial research and designing the platform to working alongside the engineering team during implementation.
The Problem
Connecting employers with suitable recruiters was a challenge due to the lack of a dedicated platform for browsing recruiters. Recruiters also struggled to gain visibility, mainly relying on personal connections, creating barriers for smaller recruitment agencies entering the market.
Understanding an unfamiliar industry
I kicked the project off by conducting in-depth research into the world of recruitment to familiarise myself with the industry. This research was pivotal in grasping the motivations and frustrations recruiters and employees had and laid the foundation for designing a platform that could cater to their nuanced needs.
Visually mapping each experience
I faced challenges connecting the three sides of the platform effectively (recruiters, employers and job seekers). Being the platform's main USP, I collaborated with another designer to create a detailed user flow and information architecture to map requirements and connections among the three sides.
Above: A zoomed out view of the entire IA, serving as a visual representation to map how each side's connections and interdependencies.
Lowering the barrier to entry to find recruiters
The platform's success relied on employers using the search functionality to find recruiters. To lower the barrier to entry and encourage employers to use search, I created a new flow for users to find recruiters without requiring an account. To give a reason for employers to sign up, the flow only allowed simple search with a prompt to sign up and get access to advanced filters and contact recruiters within the platform.
Above: Wireframe of the logged out search experience, allowing guests to only perform basic searches
Understanding the recruitment industry directly from our users
We created wireframes and a simple prototype to test with users with the aim of assessing the platform's suitability and uncover nuances in the recruitment industry. From direct feedback from the users, we introduced a recruiter dashboard which allowed recruiters to quickly view all their quotes and metrics in one clear overview.
Above: Recruiter dashboard that allows them to view their quotes and metrics in a quick overview.
Helping recruiters stand out in a competitive market
In testing, recruiters expressed concerns about standing out in their respective niches against thousands of other recruiters. I redesigned the recruiter profile and search, giving users options to specify their specialisations, work terms, and service areas. I also implemented a review system to highlight top-quality recruiters, helping them in stand out more.
Above: Recruiter search and profile that allows agencies and consultants to stand out in a competitive market.
Check it once, and then check it again
Above: Example of a screen being audited and bugs logged in the defects board on Monday.com.
Above: Various screens in the Find a Recruiter platform
Outcome
The Find a Recruiter platform is currently in beta and the team’s current goal is to build up their recruiter database and encourage employers to sign up.
Learnings
Don’t be afraid to seek answers from people more knowledgable: It's okay not to have all the answers. Seek answers from those most knowledgable about the topic. In the case of this project, my frequently collaboration with recruiters proved invaluable in shaping the product to be a tool recruiters were excited to use.
Involving developers early and frequently saves time and money in the long run: I always try to involve engineers as early as possible, however this project further reinforced the importance of this for me. As we weren’t able to involve the engineering team early, I spent significantly more time trying to rectify issues that could have been avoided with early collaboration, particularly involving feasibility.